Privacy Policy

We collect information that you provide directly to us, including:

• Name and contact information
• Account credentials
• Payment information
• Usage data and preferences
• Communications with our team (such as support requests or demo feedback)

We may also collect limited technical data automatically, such as device information, IP addresses, and interaction logs, to improve system performance and reliability.

When you submit a form, request a resource, join an event, subscribe to updates, or book a meeting, we may collect:

• Name, email address, company name, company website, and message content you provide
• The page where the form was submitted and related referral context
• Attribution parameters such as UTM values, Google click IDs, and Reddit click IDs
• IP address and user-agent information associated with the request

If you consent to tracking cookies, we may also collect:

• Pages visited and browsing behavior on our site
• Referring URLs and how you arrived at our site
• Device type, browser type, and operating system
• Approximate geographic location (derived from IP address)

We use your information to:

• Provide, operate, and improve our AI services and platforms
• Process transactions and manage billing
• Send important updates, including service announcements and policy changes
• Personalize your experience with Trelium's services
• Ensure the security, integrity, and reliability of our systems
• Support research and product development to improve our AI agents
• Measure the performance of our advertising campaigns and serve relevant ads
• Build retargeting audiences through third-party advertising platforms

We do not sell your personal information.

We do not share, sell, rent, or disclose your mobile information, including phone numbers, text messages, and opt-in data, to third parties for promotional or marketing purposes.

We may share your information with:

• Service providers who help us operate, maintain, and improve our services
• Advertising partners, including Google Ads, Reddit, and Meta, who receive browsing data through tracking pixels when you have consented to marketing cookies. This data is used to measure ad performance and, where enabled, build retargeting audiences
• Lead-enrichment and visitor-identification providers, including Apollo and RB2B, when you have consented to marketing cookies
• Analytics providers, including Vercel and PostHog, when you have consented to analytics cookies
• Email, form, scheduling, hosting, and infrastructure providers, including Resend, Cal.com, Vercel, and similar service providers who help us operate the site and respond to requests
• Legal authorities if required by law or to protect our rights
• Business partners or pilot clients, but only with your explicit consent

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate or incomplete data
• Request deletion of your account and related information
• Opt out of marketing communications at any time
• Request an export of your data in a portable format
• Opt out of the sale or sharing of your personal information for advertising purposes
• Withdraw consent for tracking cookies at any time

For California residents (CCPA/CPRA):The use of advertising pixels may constitute “sharing” of personal information under California law. You can opt out by declining cookies when prompted, using the Cookie Preferences or Do Not Sell or Share My Personal Information links in the site footer, enabling a supported Global Privacy Control signal, or by contacting us at the email below. We do not sell personal information for money.

For EU/UK residents (GDPR): Tracking cookies are only activated with your explicit consent. You may withdraw or change consent at any time using the Cookie Preferences link in the site footer. You also have the right to lodge a complaint with your local data protection authority.

Trelium uses appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction. While we take strong steps to protect your information, no system is completely secure.

We use cookies and similar tracking technologies to:

• Analyze site traffic and usage patterns
• Measure the effectiveness of our advertising campaigns
• Improve our website and user experience

Specifically, we may use:

• Essential cookies that are necessary for the website to function properly
• Analytics (Vercel Analytics and PostHog): when enabled, collects usage data such as page views, performance metrics, and product interaction events to help us improve the site
• Advertising (Google Ads): when enabled, measures ad conversions and campaign performance
• Advertising (Reddit Pixel): when enabled, sends browsing data (pages visited, device information, IP address) to Reddit, Inc. for the purpose of measuring ad campaign performance and building retargeting audiences. Reddit may use this data in accordance with its own Privacy Policy
• Advertising (Meta Pixel): when enabled, sends browsing data (pages visited, device information, IP address) to Meta Platforms, Inc. for the purpose of measuring ad campaign performance and building retargeting audiences. Meta may use this data in accordance with its own Privacy Policy
• Lead enrichment and visitor identification (Apollo and RB2B): when enabled, helps us understand business visitors and evaluate sales outreach performance

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or online profiles. We (or service providers on our behalf) may then send communications and marketing to these emails or profiles. You may opt out of receiving this advertising by clicking here.

If you are visiting from the European Economic Area, the United Kingdom, Switzerland, Brazil, or a US state with a comprehensive privacy law that we apply consent to (including California, Colorado, Florida, Nevada, Pennsylvania, and Virginia), you will be presented with a cookie consent banner on your first visit, and advertising and analytics cookies are only activated if you provide explicit consent. You can choose Essential only from the first layer of the banner, or customize your choices. In other regions, these cookies are active by default. Wherever you are located, you can review or change your preference at any time using the Cookie Preferences or Do Not Sell or Share My Personal Information links in the site footer. If your browser sends a Global Privacy Control signal, we treat it as an opt-out of marketing, sale, and sharing-related tracking regardless of your region.

When you engage with Trelium's services via SMS:

• Your mobile number, message content, and opt-in/opt-out information are used only to operate the SMS service and demonstrate the AI assistant.
• Your mobile information will not be sold, rented, or shared with third parties for promotional or marketing purposes.
• You can opt out at any time by texting STOP.
• You can request help at any time by texting HELP.

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Form submissions, event registrations, subscription records, attribution details, IP addresses, and user-agent information may be retained in our email, CRM, hosting, logging, and infrastructure systems according to our operational and legal needs. Tracking data collected via advertising pixels is retained by the respective third-party platforms in accordance with their own retention policies.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us at the email below.

Our website may contain links to third-party websites or services that are not operated by Trelium. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

If you have any questions about this Privacy Policy or our data practices, please contact us at: privacy@questom.ai

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or through a notice on our website.